Deleting your account and data
How to close your Jibha account and have your personal data erased — from inside the app, or without it.
Last updated — 27 August 2026
1.The fastest way: delete it in the app
Both Jibha apps can close your account without you contacting anyone. Open the app, go to Account, and choose Delete account. You will be asked to confirm, and the account is closed immediately.
This works the same way in Jibha, for senders, and in Jibha Driver, for couriers.
One case is refused: if a delivery of yours is still in progress, deletion is declined until it finishes or is cancelled. A parcel in a courier’s hands has to reach someone, and an account erased mid-delivery would leave nobody to hand it to and nobody to pay.
2.If you no longer have the app
You do not need to reinstall anything. Email privacy@jibhadelivery.com from any address, or write to us from the phone number on the account, and ask us to delete it.
Tell us the phone number the account uses. That number is the account’s identity on Jibha, and it is what lets us find the right one. We will ask you to confirm you control it before we erase anything, because a deletion request cannot be undone and we will not act on one we cannot verify.
We answer deletion requests within 30 days, and in practice within a few working days.
3.What is erased, and what is kept
Deleting your account erases the personal details attached to it and ends every session on every device you have signed in on. Some records survive in a form that is no longer linked to you, because keeping them is a legal obligation rather than a choice.
| Erased | Kept, with your identity removed |
|---|---|
| Your name, phone number and email address | Orders, fares and amounts collected on delivery |
| Your saved places and addresses | Wallet, commission and settlement records for couriers |
| Your push notification token, so the apps stop reaching you | Invoices and payment records |
| Your referral code | Courier location history, until its retention period ends |
The kept records are financial ones. Tunisian accounting and tax law requires a business to retain them, and they are also what settles a dispute about a delivery that has already happened. They no longer carry your name, phone number or email address once the account is deleted.
4.How long it takes
- In the app: immediate. The account is closed and every session ends before the screen does.
- By email: within 30 days of us confirming the request came from you.
- Courier location history and expired one-time codes are pruned on their own schedule, and are not kept indefinitely either way.
Deletion cannot be undone. Signing in again with the same phone number creates a new, empty account; it does not restore the old one.
5.Contact
For anything about deletion, or to ask for a copy of your data or a correction to it, email privacy@jibhadelivery.com. You can also reach support from inside either app under Account, then Support.
If you are not a Jibha user, but somebody sent a parcel to you and gave us your name and phone number in order to do it, you can ask us to remove those details too. Write to the same address and we will remove them once the delivery is closed.